UCSF Staff Engagement Survey


 Engagement Survey 

Four boxes with increasing satisfaction indicators, a hand nearby with a pencil checks the most satisfied looking box

 

We partner with the trusted independent research organization Gallup Inc. to host a brief, annual, voluntary survey that provides an opportunity for us to identify our strengths and improvement areas as a workplace, towards improving our own work lives, those of our colleagues and UCSF overall. The UCSF Staff Engagement Survey is different from the UCOP Systemwide Employee Engagement Survey.

UCSF is committed to this survey as an ongoing opportunity for all staff to help make positive changes in their workplace. UCSF's senior leaders believe in the value of the survey and take the results very seriously. With years of responses collected at UCSF, we have meaningful data to guide our work.

 

Engagement  Ambassadors Managers Events Strengths Action Planning


The 2026 Survey is Closed - results coming May 13, 2026

 


Survey Measures

Gallup’s internationally-renowned research has identified 12 questions about engagement that indicate a high-performing work environment, known as the “Q12.”  Particular wording is used, such as “I have a best friend at work,” because research shows that the specific language reveals qualities that differentiate teams on critical outcomes such as productivity, safety and retention.

Gallup's Q12: Employee Need - 12. Challenge Me, 11. Help me review my contributions, 10. Help me build mutual trust, 9. Help me feel proud, 8. Help me see my importance, 7. Hear me, 6. Help me grow, 5. Care about me, 4. Help me see my value, 3. Know me, 2. Keep me safe, efficient and less stressed, 1. Focus me
GROWTH: How do I grow?
  • Q12. This last year, I have had opportunities at work to learn and grow.
  • Q11. In the last six months, someone at work has talked to me about my progress.
TEAMWORK: Do I belong?
  • Q10. I have a best friend at work.
  • Q09. My associates or fellow employees are committed to doing quality work.
  • Q08. The mission or purpose of my company makes me feel my job is important.
  • Q07. At work, my opinions seem to count.
INDIVIDUAL CONTRIBUTION: What do I give?
  • Q06. There is someone at work who encourages my development.
  • Q05. My supervisor, or someone at work, seems to care about me as a person.
  • Q04. In the last seven days, I have received recognition or praise for doing good work.
  • Q03. At work, I have the opportunity to do what I do best every day.
BASIC NEEDS: What do I get?
  • Q02. I have the materials and equipment I need to do my work right.
  • Q01. I know what is expected of me at work.

Additionally, our UCSF staff engagement survey asks data-driven items tailored toward key UCSF priorities:

 

 

ACCOUNTABILITY: assessing action planning effectiveness of a team
  • I received feedback on the previous survey conducted at my workplace.
  • My team participated in an effective action planning session following last year’s survey.
  • My team has made progress on the goals set during our action planning sessions after the last survey.
  • I am confident the findings arising out of this survey will be acted upon.
  • At work, people are held accountable for their actions.
BELONGING: one of the ways the UCSF understands and measures staff experiences of inclusiveness
  • I know where to find the information and resources I need to help me do my job effectively.
  • My manager or supervisor is consistently trying to help me progress in my role.
  • At work, I am respected for who I am as a person.
  • I have the same opportunities for advancement as other employees at my organization with similar experience and qualifications.

Learn more about our Belonging Index.

DIRECT LEADER: better understand how teams experience leadership at the local level
  • My direct leader is an active supporter of the changes that affect our workgroup.
  • My direct leader creates an environment that is trusting and open.
  • My direct leader inspires me to do more than I thought I could.
  • How likely are you to recommend your direct leader as someone to work for?
  • My direct leader gives timely feedback to help me improve my performance.
  • My direct leader creates an environment that is trusting and open.
PATIENT EXPERIENCE, CULTURE OF PATIENT SAFETY and MAGNET: asked of only certain UCSF Health and Clinical Staff
Patient Experience
  • Every week, my team has meaningful conversations about improving the patient's experience.
  • My team has made progress on our goals of improving the patient's experience.
  • The leadership of this organization keeps me focused on the patient's experience.
  • I would recommend my organization's hospitals to my friends and family for care.
Culture of Patient Safety
  • How would you rate your unit on patient safety?
  • Problems often occur in the exchange of information across your hospital unit.
  • Important patient care information is often lost during shift changes.
  • The actions of hospital management show that patient safety is a top priority.
  • Our procedures and systems are good at preventing errors from happening.
  • In this unit, we discuss ways to prevent errors from happening again.
  • We are informed about errors that happen in this unit.
  • We are given feedback about changes put into place based on event reports.
  • When a lot of work needs to be done quickly, we work together as a team to get the work done.
  • When one area in this unit gets really busy, others help out.
Magnet

18 nurse-sensitive RN satisfaction questions will be accessible for Registered Nurses to complete. These measures are only included every other year (not for the 2026 survey; the 2027 survey will be next).

Culture of Safety Q&A Video 

Safety Culture Resources

RECOMMEND UCSF as a place to work and get care ("Net Promoter")
  • I would recommend my organization’s hospitals to my friends and family for care.
  • How likely are you to recommend UCSF as a place to work?
RENTENTION: understanding what keeps team members anchored to UCSF or why they might leave
  • I plan to be working at my organization one year from now.
  • If you plan to leave UCSF in the next year, which reason is most important in your decision?
WELLNESS, AGILITY, SYSTEMS, COLLABORATION, INNOVATION
  • My organization cares about my overall wellbeing.
  • In my organization, we have the right mindset to respond quickly to business needs.
  • Systems and procedures at work help me to do my job better.
  • There is cooperation between my department and other departments with whom I work.
  • I feel encouraged to come up with new and better ways of doing things.

OPEN ENDED: “What can UCSF do to make this an even better place to work?”

Responses to all questions are confidential, combined with comments from at least five respondents by Gallup and reported to UCSF exactly as written.


Survey Distribution FAQs

Why should I participate in the survey?

Sharing your thoughts about your work helps drive real change. It is one of the best ways we have to voice our opinions confidentially with the goal of improving our own work lives, those of our colleagues and UCSF overall. The survey is also an investment in us as staff to ensure we have what we need to be successful. We really hope you will express your opinions and help make a difference in your workplace through this voluntary survey.

How do I take the survey?

Invited staff can take the survey in one of three ways while the survey is open:

  1. Check your UCSF email and junk folder for your personalized survey link from the vendor Gallup [email protected].
    • Do NOT forward your unique link or ask others for their personal survey link!
  2. Login to UCSF’s Gallup Access (via MyAccess).
  3. Visit Gallup 2026 Survey webpage & input your UCSF Employee ID 
    The Gallup 2026 Survey webpage requires knowing your 9 digit UCSF ID & omitting the first “0” upon entering.

The survey is available in English, Spanish and Mandarin via computer or mobile browser.

If you are invited, you’ll receive an email from Gallup on the survey launch date, plus reminder emails if you have not yet taken the survey throughout the survey open period on the Fridays and Tuesdays following, as well as every day on the last week of the survey.

Who is invited to the survey?

Eligible participants include: UCSF Campus and Health staff on payroll during the survey period, including Hyde, Stanyan, and BCH staff and physicians (San Francisco and Oakland). 

Not included: some short-term or part-time staff, faculty/non-faculty academics and staff hired within 3 months of the survey launch.

What if I did not receive my survey email invite?

Keep in mind that some short-term, part-time and newly hired staff (within 3 months of survey launch) are not invited to this survey.

Why is (or isn’t) someone on my survey team? Can I make changes?

Think of the survey as a snapshot of a team at a specific point in time, rather than a team roster that updates continuously. Survey participants are based on employees who are active on payroll during the survey period.

  • Regarding leaves, employees active at any point during the survey period are eligible to participate, even if only for part of the timeframe.
  • Employees who separate before the survey launch are automatically removed. If separation occurs between roster submission and survey launch, updates are reflected during the final week of the survey and in participation rates.
  • Newly hired, short-term, or part-time staff may not be included in the current survey cycle. This helps ensure feedback reflects staff with experience in their role and department. Eligible staff will be invited in future survey cycles and can participate in team action planning.

Can we make changes to my survey team? No, participants cannot be added or removed after the survey roster is finalized, to ensure consistency and accuracy in results. 

What if my role, manager, or department recently changed? Staff should respond based on their current work environment at the time they take the survey, regardless of reporting changes.

If I made a mistake on my survey, can I retake it?
Who's on my team? What's my team's current participation rate?
Is my response confidential? Will my manager be able to figure out how I responded to the survey?

The independent research organization Gallup Inc. administers the UCSF Staff Engagement Survey according to strict confidentiality policies. Gallup has been around for more than 70 years, known and trusted around the world for conducting polls and research-based consulting. At no time will Gallup share data with UCSF in a way that would directly connect you to your responses.

Gallup NEVER shares the origins of individual feedback with UCSF or an affiliate, not even with senior leaders or managers. All results are reported at the team level, grouped when there are five or more responses -- if there are fewer than five responses to any given item, the responses will not be shared directly and will roll up to the higher level team. Gallup experience has shown that when there are five respondents in a group, it is very difficult to figure out one person’s answers.

Variables such as age, gender, ethnicity and race are considered private workplace variables, so team managers do not have access to that level of survey report detail. Other categories (such as primary work location) are not private, so managers will be able to look at reports by those details. Again, all results are grouped by 5 or more respondents, so no individual's survey answers can be singled out.

Is this the same or different from the UCOP Employee Engagement Survey and the Climate Survey?

They are different, and we strongly encourage you to participate in all survey opportunities.

  • UCOP Employee Engagement Survey is a separate survey for eligible campus-based policy-covered career staff, developed by the Council of University of California Staff Assemblies (CUCSA) and systemwide Employee Relations. It is designed to help better understand the views, experiences and needs of policy covered staff on a range of topics related to working at UC, including career development, performance management, staff engagement and workplace interactions. Last released in 2021, it is expected for release in April 2026.
  • UCSF Climate Survey is a separate survey which occurs every 3 years, last released in 2025, and is focused on the climate as it relates to interpersonal, academic and professional interactions for staff, learners and faculty.
  • UCSF Staff Engagement Survey focuses on the employee experience and Engagement Action Planning goals built on a yearly basis for nimble organizational prioritization. 

Survey Results and Support

​​​​UCSF.My.Gallup​​​​​​ 
Also available via MyAccess

Gallup Access is your staff engagement portal for:​​​​


Troubleshooting

Call Gallup support desk
(888) 486-9104 (24/7)
For general issues with the Gallup Access portal

Submit an L&OD Service Request ​​​​​
For delegate/manager survey reporting and action planning requests