Managers as Engagement Advocates

Managers as Engagement Advocates

Ambassadors

 


Managers are key to fostering an environment where engagement can thrive for their team.

Each year, managers are asked to facilitate Staff Engagement Survey activities, lead engagement action planning and update their HR Umbrella records accordingly. Engagement is also a year 'round pursuit. Serving as a Manager Advocate supports the creation of an engaging workplace.

 


 

Engagement  Ambassadors Events Survey Strengths Action Planning

 

Lead Team Action Plans, Empowered with Engagement Survey Results

Share Team Engagement Survey Results

Managers and their delegates can access their team's survey results for 2026 and previous years at Gallup Access: 
Gallup Access login

How to find, interpret and share your survey results

Gallup Access online guidance

Live support

Communications

Not seeing your report?
  • No reports or an asterisk (*)
    occur when fewer than 5 responded, to protect confidentiality
  • If your team's response rate was too small for your own report
    work with your manager to select a report that includes members of your team (such as a department rollup or matrix team). You can use reports that are not a perfect match, as long as you use the data to spark a discussion about what is important to your team.
  • If you are manager new in your role
    or someone who supports a manager and needs results access, please submit L&OD Staff Engagement Survey Service Request.

Lead Team Action Planning

Action Planning Resources

 
Visit our Action Planning webpage for great resources on:
  • Creating action plans
  • Connecting your survey results to your action plans
  • Tracking your action plans

Encourage Staff to "Be Heard!" and Take the Survey

Access the 2026 survey in 1 of 3 ways when the survey is open Apr 7-May 1

Check your email for your personalized link

Email from Gallup on April 7 +periodic reminders (don’t forward this unique link to others!)

Login to UCSF’s Gallup Access
Visit Gallup 2026 Survey & input your UCSF Employee ID

More about the survey

Get Ready for the Survey

Nominate Your Engagement Ambassador

Each team should have an Engagement Ambassador - at least one per 40 staff members and per shift. ​​​​​Nominations are for a one-year appointment, and last year's Ambassadors do NOT carry over to this year. 
View currently nominated Ambassadors.

The best candidates are:

  • Non-supervisory
  • Trusted by both managers and staff
  • Enthusiastic about inspiring their teammates to participate in engagement activities

Ambassadors and Managers work in partnership to facilitate survey participation and provide peer guidance with engagement action planning, supporting the co-creation of an environment where your team's engagement can thrive. Learn more about the role and training

Confirm Your HR Umbrella Roster by February 12, 2026

Colleague in a surgical mask helping another on a computer

Why? Ensures your team is accurately captured for the staff engagement survey. 

How?

  • If your roster is already correct, no action is needed!
  • If you need to update your roster before February 12, 2026 reference the “Roster Quick Guides” available in the Roster section of HR Umbrella
  • If you have roster updates after February 12, 2026, these changes will not be reflected in the 2026 Staff Engagement Survey

Questions?

  • Survey Distribution FAQs answer who is (and isn't) invited to the staff engagement survey, and verifying who is on your surveyed team
  • Health Managers: submit a PeopleConnect Inquiry Ticket or contact Health HR Customer Experience Center (CEC) line at (415) 353-4545
  • Campus Managers: email [email protected]

Serve as a Manager Advocate

Worksheets
Employee Engagement Manager Learning Journey

Comprehensive online guide for managers wanting to go deep with engagement. Take 4 steps with multiple activities such as worksheets and articles per step.

Launch the Gallup Learning Journey 

Unlock Team Engagement

 

What Engagement Really Is 

At The Core:
Honest • Focused • Action-oriented • Ongoing
  • The everyday experience people have at work
  • Shaped primarily by local leadership behaviors
  • Not just a survey, it’s an ongoing cycle of listening and acting

 

What Effective Leaders Do

  • Create a safe space for honest, open feedback
  • Close the loop: share what you heard and what will happen next
  • Prioritize 1–2 meaningful actions rather than trying to fix everything
  • Connect engagement to daily work, goals, and outcomes
  • Model openness, curiosity, and a willingness to grow
  • Keep conversations ongoing, not just during survey moments

 

What to Avoid 

  • Treat engagement as a checkbox or one-time activity
  • Overpromising or committing too much at once
  • Becoming defensive or dismissive of feedback
  • Delaying or skipping follow-up
  • Positioning engagement as “HR’s responsibility”
  • Focusing only on negative feedback instead of the full picture 

 

What Leaders Can Say 

  • We want your honest feedback; it helps us improve as a team.
  • We may not fix everything at once, but we will focus on what matters most to the team
  • Your input directly shapes how we work together 

What Your Team Needs Most 

  • Clarity: expectations and direction
  • Voice: opportunities to share input and be heard
  • Action: visible follow-through on feedback
  • Recognition: feeling valued for their contributions
Focus Areas for Unlocking Engagement: Communicating Effectively, Creating Strong Accountability, Developing Exceptional Leaders (healthcare teammates standing confidently in front of a cityscape).

Unlocking Engagement eCourse

30-minute online course, part of an organization-wide strategy to align our engagement efforts at every level of leadership at UCSF.

Intended for directors, managers, and supervisors to learn more about your role and responsibilities:

  • Communicating effectively
  • Creating accountability
  • Developing exceptional leaders

At the end of the course, you’ll be able to print out a summary of best practices you can share with your manager and implement with your team.

Strengthen Team Engagement

3-hour in-person dynamic workshop designed to help people leaders use CliftonStrengths to maximize team performance.  Learn practical tools to:

  • build trust
  • tackle tough conversations, and
  • align team strengths with organizational goals.

Through interactive role-play and engaging group discussions, you'll leave with actionable strategies to drive success in today’s workplace.

 

Learn More and Register for the workshop

Questions?

Most common questions are answered here on our engagement website.
If you need additional individual support, our team can support you via:

SERVICE REQUEST