UC Competencies

Continuous Improvement

Strives for high-quality performance in self and the organization. Takes initiative in an ongoing effort to improve products, services or processes to deliver optimum results. Is resourceful, seeks alternatives and broad input; measures outcomes.

Curated Skillsoft Percipio eCourse

Curated LinkedIn Learning

Core Behavioral Anchors

Adopts ideas, technology, and practices that increase efficiency, eliminate waste, and improve performance.
Is reflective; takes initiative to make improvements to current work.
Uses data, feedback, and input from others to improve the quality of products and services.

Management Behavioral Anchors

Drives improvement, continually searching for new ways to position the organization for success.
Supports others who take calculated risks.
Recognizes and rewards initiative and innovation.

Continuous Learning

Demonstrates responsibility and ownership for one’s job and career path by identifying and expanding skillsets needed to perform successfully on the job. Consistently works to learn and increase knowledge. Asks for help when needed, admits mistakes and is open to feedback.

Curated Skillsoft Percipio eCourse

Curated LinkedIn Learning

Core Behavioral Anchors

Takes responsibility for one's own development; maintains fluency in appropriate work applications, software, or tools.
Keeps up-to-date on current research, trends, and technology in one's field; identifies and pursues areas for development and training that will enhance job performance.
Ensures that knowledge and learning is shared across the organization; recognizes staff who learn from each other.

Management Behavioral Anchors

Creates opportunities for learning and development throughout the organization
Gives team members autonomy to determine how to complete work; delegates effectively.
Recognizes and rewards initiative and innovation.

Problem Solving

Anticipates and identifies problems; conducts appropriate analysis to understand stakeholder interests. Generates and evaluates alternative solutions. Takes thoughtful risks.

Curated Skillsoft Percipio eCourse

Curated LinkedIn Learning

Core Behavioral Anchors

Understands the gap between the current conditions and the desired future state.
Works effectively with others to solve problems and make decisions; seeks input from partners.
Identifies issues and addresses them in a timely, data driven and transparent manner to achieve sustainable and optimal results.

A3 Problem Solving for Continuous Improvement

Management Behavioral Anchors

Fosters an environment where employees feel safe raising issues, offering solutions and input.
Accountable for decisions and actions when solving problems.
Utilizes broad organizational knowledge to identify root causes and potential impacts of proposed solutions.

Service Focus

Values and delivers high quality, professional, responsive and innovative service to all customers. Establishes and maintains positive, long-term working relationships.

Curated Skillsoft Percipio eCourse

Curated LinkedIn Learning

Core Behavioral Anchors

Seeks and uses feedback from a variety of sources to improve service quality.
Meets and often exceeds expectations; ensures that stakeholder needs are fulfilled; honors commitments and keeps promises.
Adapts service delivery to meet the needs of diverse client base.

Management Behavioral Anchors

Holds self and team members accountable for high quality work and stakeholder relationships.
Provides team members with clear direction and support in meeting their service-delivery objectives.
Ensures that service delivery roles, responsibilities and reporting lines are clearly defined, understood and accepted.

Belonging and Community

Models, fosters, and promotes the University of California Principles of Community. Demonstrates antiracist behavior (Anti-Racism Learning & Reflection Tool) by showing empathy and respect for all people regardless of differences; promotes fairness, and equity. Cultivates, champions, embodies, embraces, and supports a sense of diversity, equity, inclusion and belonging.

Curated Skillsoft Percipio eCourse

Curated LinkedIn Learning

Core Behavioral Anchors

Engages others in a way that makes them feel valued and accepted.
Values diverse people, experiences and ideas; cultivates and maintains an environment of inclusion that empowers all team members to contribute ideas and achieve goals.
Is self-aware, committed to antiracist behavior, understands one’s impact on others; treats all people with dignity, respect, and equity.

Management Behavioral Anchors

Creates a positive work environment that is free from discrimination and harassment.
Draws on diversity of skills, backgrounds and knowledge of people to achieve more effective results; provides equitable access to growth opportunities.
Ensures that conflicts are resolved in ways that leave all team members feeling respected and heard.

Collaboration

Interacts with others in ways that demonstrate collaboration and cooperation. Builds partnerships with others to achieve organizational results. Cultivates, builds and maintains positive relationships across the organization.

Curated Skillsoft Percipio eCourse

Curated LinkedIn Learning

Core Behavioral Anchors

Cooperates with others; shares information and knowledge to identify and implement solutions in which all parties can benefit.
Helps and supports fellow employees in their work to contribute to overall success.
Places the needs of the team above self-interest; builds and maintains effective working relationships.

Communication within Teams

Management Behavioral Anchors

Fosters an open environment where employees feel safe providing constructive feedback.
Develops and cultivates mutually beneficial work relationships and alliances inside and outside the organization.
Encourages and assists others in building networks to improve relationships and maximize results.

Communication

Clearly and effectively shares information both orally and in writing. Uses the most appropriate and effective medium for communicating. Adapts and adjusts messages in line with audience experience, diversity and background. Seeks input and actively listens; checks for understanding of messages.

Curated Skillsoft Percipio eCourse

Curated LinkedIn Learning

Core Behavioral Anchors

Consistently shares accurate, timely information; takes into account audience and communication method.
States opinions honestly and in a straight-forward manner; maintains open dialogue with others; actively listens.
Written and verbal communications are consistently clear, concise and appropriate to the audience.

Management Behavioral Anchors

Speaks honestly about issues; seeks the truth about a situation, no matter how unpleasant.
Listens to concerns and carries them up the organizational chart; shares senior management strategies and information with employees.
Sets and demonstrates high standards of integrity; practices discretion; demonstrates diplomacy and tact.

What can you do if you say or do the wrong thing?

Change Agility

Anticipates and adapts to change. Supports change initiatives by energizing others at all levels and ensuring continued commitment when faced with new initiatives. Demonstrates tolerance and adaptability when dealing with ambiguous situations. Effectively plans for change and deals with setbacks through flexibility and resilience.

Curated Skillsoft Percipio eCourse

Curated LinkedIn Learning

Core Behavioral Anchors

Adapts approaches as needed to address changing priorities; is flexible, open, and receptive to new approaches; willing to step outside of one’s comfort zone.
Seeks to understand context while navigating through organizational change.
Aware of own and others’ responses to change and responds in a way that is productive for the organization and its team members.

Why we can't stay there (a case-for-change story)

Management Behavioral Anchors

Creates a supportive environment in which team members anticipate and are able to adapt to change.
Actively supports change initiatives; holds team members accountable to adopt change.
Actively builds awareness of change strategies and change impacts to team members; serves as a liaison between the team and change leaders.

Mission and Vision Focus

Shows understanding of and commitment to the UC mission and vision.

Curated Skillsoft Percipio eCourse

Curated LinkedIn Learning

Core Behavioral Anchors

Uses the organization’s mission and vision as guideposts for decision-making.
Connects individual role and aligns goals in fulfillment of the UC mission and vision.
Inspires others to achieve the mission and vision of the organization and the University.

Management Behavioral Anchors

Clearly communicates a team mission and vision that aligns with University goals.
Harnesses information and opportunities to more effectively achieve the mission and vision of the organization and the University.
Proactively builds an environment where all team members strive to excel.

Stewardship

Demonstrates accountability, discretion and sound judgment when utilizing tangible and intangible University resources to ensure the public trust.

Curated Skillsoft Percipio eCourse

Curated LinkedIn Learning

Core Behavioral Anchors

Acts in a manner consistent with the UC Standards of Ethical Conduct and other UC policies.
Utilizes available resources (people, processes and tools) to achieve organizational goals; models accountability.
Understands and adheres to safety guidelines; reports and corrects potential threats; models safe behaviors.

The Systems Thinking Feedback Loop

Management Behavioral Anchors

Holds team members accountable for upholding the UC Standards of Ethical Conduct and other UC Policies.
Identifies ways to share resources, promoting greater efficiencies across the University and communities served.
Holds team members accountable for adhering to safety guidelines, reporting and correcting potential threats; and modeling safe behaviors.

UC Competencies

Competencies focus professionals with a growth mindset to develop their best selves.

Achieving Results

Building Relationships

Creating the Future

Developing All Competencies

Learning & Development

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UC Competencies

Competencies focus professionals with a growth mindset to develop their best selves.

Achieving Results

Building Relationships

Creating the Future

Developing All Competencies

Learning & Development