Login Issues | UC Learning Center

Person helping fix computer

 Having trouble logging into our UC Learning Center?

 Try these troubleshooting tips!



1. Log in on a different internet browser

  • We recommend Microsoft Edge or Google Chrome browsers
    - try to more than one browser to ensure it is indeed a login issue.
  • Internet browsers on iPhone and Android phones are compatible
    make sure you have downloaded the latest operating system.
  • Mobile app is a great way to log in too
    make sure you have the latest app update version downloaded.

3. Clear your cache, then try logging in again

You should clear your cache reguarly in your browser settings to ensure peak internet browsing speed and security (see article). Make sure to clear your cache "for all time" (not just for last 24 hours).

Screenshot of google "Clear browsing data" settings - "Cached images and files" checked and time range "all time" selected

2. Check your browser security settings

Whichever internet browser you choose (Edge, Chrome, Firefox), make sure your browser settings are not blocking our SumTotal UC Learning Center by:

4. Ensure your login credentials are correct

  • Use your Username to log into MyAccess.
    Do NOT use your email address.

    If you do not know your Username please contact UCSF IT Help Desk and ask for your "Active Directory username."
  • New Employee?
    If you are a new employee, it may take up to 3 days for your account to appear in the UC Learning Center.
  • Leave of Absence
    If you are currently on a leave of absence, you cannot access the UC Learning Center until you have returned to work.
    If you recently returned to work from a leave of absence, please notify your HR Representative and open an ticket stating you are returning from leave.
  • Transfers from another UC 
    If you see your former UC location's webpage when you log in, please open a ticket and state you require a domain change in order to take UCSF courses.

Still unable to log in?

If you are still not able to login after trying the above methods, please submit a ticket:
Report a Problem