Professional Staff Development Program

Program Structure

 

A comprehensive professional development experience for non-supervisory staff that includes:

  • Five interactive sessions
  • Between session assignments

Program Description

 

Understanding Professional Success

Explore the need for continual development and learn helpful approaches to creating positive change in your professional lives.

Communicating for Success

Learn the importance of communication for professional success and effectiveness at work.

Maintaining Customer Focus

Explore customer relationship-building topics such as anticipating customer expectations, delivering excellent customer service, and how to successfully interact with customers when they are upset or anxious.

Systems Thinking and Problem Solving

Learn how to strengthen effective working relationships with internal customers through a systems mindset and how to uncover the causes of work-related problem and develop appropriate solutions.

Your Path to Success

Clarify strengths and development needs, revisit and revise your vision of future success, and learn how to create an effective development plan.