Management Practice Series (MPS)

The Management Practice Series (MPS) is required for all new UCSF Medical Center and Campus directors, managers, and supervisors and recommended as a periodic refresher for existing managers. It is vital to understanding key management policies and best practices. Each course is presented by the experts responsible for administering the respective policy/practice. 
Please note: Sessions and times vary. The Fall MPS Series will be delivered via Zoom due to the pandemic. Participants will receive an email with a zoom meeting invite 2 business days before the session.


Attendance Monitoring: Addresses how to effectively manage utilization of department's sick leave, develop and communicate policies and processes, interpret employer and employee rights and responsibilities, utilize corrective action when sick leave is overused or abused and document actions.
Click here to register.

Benchmarking: Provides an overview of the West Bay Medical Center Action OI Benchmarking and process - data collection, normalizations, reference materials and reports. Excludes Faculty Practice and Langley Porter. Click here to register.

Compensation and Classification: Addresses how salary ranges and individual pay guidelines are developed, Medical Center's policies on re-classification/promotion/pay adjustments, and Medical Center's Incentive Award Plan. Highlights the elements of well-written job descriptions. Click here to register.

Compensation and Overview: (Campus Staff Only) Addresses how salary ranges and individual pay guidelines are developed for campus compensation policies. Course will provide tools and process review on salary setting. Overview of compensation programs including STAR recognition program, Incentive Award Plan (IAP), and merit program. Click here to register.

Corrective Action: Receive an overview of the corrective action principles, policies, procedures, and employer and employee's rights/obligations. Click here to register.

Developing a Job Description: (Campus Staff Only) Designed to provide practical approaches to writing an effective job description to attract and retain the best talent to our organization. It will focus on job advertising language, the importance of key responsibilities, and creating meaningful job requirements to best articulate the role. Click here to register.

Developing a Job Description: Tips & Tools: Designed to provide practical approaches to writing an effective job description to attract and retain the best talent to our organization. It will focus on job advertising language, the importance of key responsibilities, and creating meaningful job requirements to best articulate the role. Click here to register.

Interviewing and Selection: Learn skills for interviewing and selecting top talent. Create targeted and legally defensible interview tools. Prepare, interview, and evaluate candidates effectively and fairly. Click here to register.

Introduction to Engagement: Focuses on the leader’s role in interpreting and communicating department results, formulating impact plans and enhancing engagement at the departmental level. Note: If possible, please bring copies of your most recent Gallup Q12 Employee Engagement Results for reference during the training session. Click here to register.

Leading Everyday PRIDE: Learn the leader's role as champion of Everyday PRIDE. Includes tools and techniques for communicating the importance of UCSF Medical Center Service standards to staff, and promoting a positive patient experience and work environment. Click here to register.

Leave of Absence: Addresses how to effectively manage leave of absence cases, including Medical, Family Care, Maternity/Paternity and Adoption, Military, Workers Compensation and Personal. Reviews essential tools for supporting your staff through the leave and return to work processes. Click here to register.

Leave of Absence and Workers' Comp: (Campus Staff Only) Review of state and federal leave laws for one’s own health condition, to care for a family member, bonding leave, military leaves; how to effectively manage block and intermittent absences and return to work; and California workers’ compensation guidelines and OSHA reports. Click here to register.

Legal Issues and Risk: Addresses how to effectively manage the patient-provider relationship, including strategies for responding to complex patient and family psycho-social demographics and to inappropriate patient, family and visitor behavior. Includes practical tips on early de-escalation of situations. Click here to register.

Privacy in the Workplace; It's more than HIPAA: Provides an overview of Federal and State laws governing privacy and addresses managers' responsibilities to ensure compliance. Covers potential risks to privacy and associated best practices to mitigate those risks. Click here to register.

Reasonable Accommodation and the Interactive Process: Provides a review of state and federal disability laws and corresponding UC policies, the steps of the interactive process, identifying essential job functions, assessing reasonable accommodations, communicating with and reintegrating employees returning from leave, and medical separation. Click here to register.

Staff Performance Management: Addresses how to effectively develop and retain top talent. Includes identifying and communicating measurable and meaningful performance goals, and evaluating performance measures. Click here to register.

Supervising within Equal Employment Opportunity Policy & Law: Provides an overview of equal employment opportunity and nondiscrimination policy and law. Reviews specific EEO issues and strategies for ensuring compliance with UC policy, state, and federal laws. Click here to register.

Understanding Patient Experience: Provides a hands-on overview of how UCSF Medical Center measures patient satisfaction, benchmarking and interpretation of surveys and reports. Participants use computers to access and research online reports, improvement tools and other resources. Click here to register.

Workers Compensation, Return-to-Work and Ergonomics: Participants will learn about the workers’ compensation process for UCSF Health employees, including methods to proactively reduce loss workdays for work-related injuries utilizing modified work strategies. As part of the True North Zero Harm to Staff initiative, leaders will learn practical ways to reduce Ergonomics risk factors in their department associated with computer use and body mechanics tasks. The course includes an overview of the injury reporting and investigation process to decrease the potential of future injuries. Click here to register.