Management Practice Series

This Series is required for all new UCSF Medical Center and Campus directors, managers, and supervisors and recommended as a periodic refresher for existing managers. It is vital to understanding key management policies and best practices. Each course is presented by the experts responsible for administering the respective policy/practice.

Compensation and Classification (AMP 111)

Addresses how salary ranges and individual pay guidelines are developed, MC's policies on re-classification/promotion/pay adjustments, and MC's Incentive Award Plan. Highlights the elements of well-written job descriptions.

Staff Performance Management (AMP-106)
Addresses how to effectively develop and retain top talent. Includes identifying and communicating measurable and meaningful performance goals, and evaluating performance measures.
Leave of Absence (AMP 104)

Addresses how to effectively manage leave of absence cases, including Medical, Family Care, Maternity/Paternity and Adoption, Military, Workers Compensation and Personal. Reviews essential tools for supporting your staff through the leave and return to work processes.

Interviewing and Selection (AMP 109)

Learn skills for interviewing and selecting top talent. Create targeted and legally defensible interview tools. Prepare, interview, and evaluate candidates effectively and fairly.

Developing a Job Description: Tips & Tools (AMP-110)
Designed to provide practical approaches to writing an effective job description to attract and retain the best talent to our organization. It will focus on job advertising language, the importance of key responsibilities, and creating meaningful job requirements to best articulate the role.
Privacy in the Workplace; It's more than HIPAA (AMP 121)

Provides an overview of Federal and State laws governing privacy and addresses managers' responsibilities to ensure compliance. Covers potential risks to privacy and associated best practices to mitigate those risks.

Legal Issues & Risk (AMP-102)
Addresses how to effectively manage the patient-provider relationship, including strategies for responding to complex patient and family psycho-social demographics and to inappropriate patient, family and visitor behavior. Includes practical tips on early de-escalation of situations.
Supervising within Equal Employment Opportunity Policy & Law (AMP 108)

Provides an overview of equal employment opportunity and nondiscrimination policy and law. Reviews specific EEO issues and strategies for ensuring compliance with UC policy, state, and federal laws.

Benchmarking: (AMP 118)
Provides an overview of the West Bay Medical Center Action OI Benchmarking and process - data collection, normalizations, reference materials and reports. Excludes Faculty Practice and Langley Porter.
Reasonable Accommodation and the Interactive Process (AMP-107)

Provides a review of state and federal disability laws and corresponding UC policies, the steps of the interactive process, identifying essential job functions, assessing reasonable accommodations, communicating with and reintegrating employees returning from leave, and medical separation.

Introduction to Engagement
Focuses on the leader’s role in interpreting and communicating department results, formulating impact plans and enhancing engagement at the departmental level. Note: If possible, please bring copies of your most recent Gallup Q12 Employee Engagement Results for reference during the training session.
Workers Compensation, Return-to-Work, & Ergonomics (AMP 122)

Participants will learn about the workers’ compensation process for UCSF Health employees, including methods to proactively reduce loss workdays for work-related injuries utilizing modified work strategies. As part of the True North Zero Harm to Staff initiative, leaders will learn practical ways to reduce Ergonomics risk factors in their department associated with computer use and body mechanics tasks. The course includes an overview of the injury reporting and investigation process to decrease the potential of future injuries.

Understanding Patient Satisfaction (AMP 115)

Provides a hands-on overview of how UCSF MC measures patient satisfaction, benchmarking and interpretation of surveys and reports. Participants use computers to access and research online reports, improvement tools and other resources.

Leading Everyday PRIDE (AMP 112)

Learn the leader's role as champion of Everyday PRIDE. Includes tools and techniques for communicating the importance of UCSF MC service standards to staff, and promoting a positive patient experience and work environment.

Attendance Monitoring (AMP 103)

Addresses how to effectively manage utilization of department's sick leave, develop and communicate policies and processes, interpret employer and employee rights and responsibilities, utilize corrective action when sick leave is overused or abused and document actions.

Corrective Action (AMP 101)

Receive an overview of the corrective action principles, policies, procedures, and employer and employee's rights/obligations.

Compensation & Overview (AMP-111)

Addresses how salary ranges and individual pay guidelines are developed for campus compensation policies. Course will provide tools and process review on salary setting. Overview of compensation programs including STAR recognition program, Incentive Award Plan (IAP), and merit program.

Leave of Absence and Worker's Comp (AMP-104) 

Review of state and federal leave laws for one’s own health condition, to care for a family member, bonding leave, military leaves; how to effectively manage block and intermittent absences and return to work; and California workers’ compensation guidelines and OSHA reports.