Management Practice Series

The Management Practices Series is offered twice a year to UCSF Medical Center Directors, Managers, and Supervisors. It provides vital information to our leaders regarding UCSF's management policies, procedures and best practices. Each course is presented by the experts responsible for administering the respective policy/practice.

Attendance Monitoring (AMP 103)

Addresses how to effectively manage utilization of department's sick leave, develop and communicate policies and processes, interpret employer and employee rights and responsibilities, utilize corrective action when sick leave is overused or abused and document actions.

Understanding Patient Satisfaction (AMP 115)

Provides a hands-on overview of how UCSF MC measures patient satisfaction, benchmarking and interpretation of surveys and reports. Participants use computers to access and research online reports, improvement tools and other resources.

Leave of Absence (AMP 104)

Addresses how to effectively manage leave of absence cases, including Medical, Family Care, Maternity/Paternity and Adoption, Military, Workers Compensation and Personal. Reviews essential tools for supporting your staff through the leave and return to work processes.Completion of this course is required to attend Workers Compensation and Disability Management.

Supervising within Equal Employment Opportunity Policy and Law (AMP 108)

Provides an overview of equal employment opportunity and nondiscrimination policy and law. Reviews specific EEO issues and strategies for ensuring compliance with UC policy, state, and federal laws.

Corrective Action (AMP 101)

Receive an overview of the corrective action principles, policies, procedures, and employer and employee's rights/obligations.

Privacy in the workplace;it's more than HIPAA (AMP 121)

Provides an overview of Federal and State laws governing privacy and addresses managers' responsibilities to ensure compliance. Covers potential risks to privacy and associated best practices to mitigate those risks.

Workers Compensation and Disability Management (AMP 107)

Provides methods to proactively reduce workdays lost by employees on work related types of leave. Includes an overview of available resources, how to effectively manage complex workers compensation issues, report injuries, disability management procedures, payroll procedures, and leave situations. Prerequisite: Participants must complete Leave of Absence session prior to taking this class.

Performance Portal & Benchmarking: For Nursing, Clinical Services, Children's Hospital and Perioperative Svcs. (AMP 118)
Part I: Action Ol Benchmarking

Provides an overview of the Action OI Benchmarking process and reports. Includes a review of data collection, normalizations, reference materials and key reports.

Part II: Performance Portal

Provides an overview of the Performance Portal. Includes key variance reports, Numbers Day process and other monthly distribution reports available on-line. Be sure to register for AMP 118

Performance Portal & Benchmarking: Non-Nursing Clinical and Non-Clinical Depts. & PSA (AMP 117)
Part I: Action OI Benchmarking (This is the first of two AMP 117 sessions)

Provides an overview of the Action OI Benchmarking process and reports. Includes a review of data collection, normalizations, reference materials and key reports.

Part II: Performance Portal

Provides an overview of the Performance Portal. Includes key variance reports, the Numbers Day process and other monthly distribution reports available on-line. Be sure to register for AMP 117

Compensation and Classification (AMP 111)

Addresses how salary ranges and individual pay guidelines are developed, MC's policies on re-classification/promotion/pay adjustments, and MC's Incentive Award Plan. Highlights the elements of well-written job descriptions.

Appraising and Developing Your Staff (AMP 106)

Addresses how to effectively develop and retain top talent. Includes identifying and communicating measurable and meaningful performance goals, evaluating performance and performance measures.

Interviewing and Selection (AMP 109)

Learn skills for interviewing and selecting top talent. Create targeted and legally defensible interview tools. Prepare, interview, and evaluate candidates effectively and fairly.

Leading Everyday PRIDE (AMP 112)

Learn the leader's role as champion of Everyday PRIDE. Includes tools and techniques for communicating the importance of UCSF MC service standards to staff, and promoting a positive patient experience and work environment.